Frequently Asked Questions (FAQs)
Orders & Payments
1. What payment methods do you accept?
We accept all major payment methods through Shopify Payments, including Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Venmo, Apple Pay, and Google Pay.
Learn more about our Payment Policy for details on billing, refunds, and security.
2. Is my payment secure?
Yes. All payments are processed through a PCI DSS-compliant, SSL-encrypted checkout to ensure your personal and financial information is completely protected.
3. Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 24 hours of purchase. Please contact our support team at support@lourdeshairbeautysalon.com as soon as possible.
Shipping & Delivery
4. Do you offer free shipping?
Yes, we offer free shipping across the United States on all orders, with no minimum purchase required.
5. How long does delivery take?
- Processing Time: 2–3 business days
- Delivery Time: 5–6 business days
- Total Estimated Time: 7–9 business days
We use FedEx, UPS, and DHL for reliable and fast deliveries.
See our Shipping Policy for international and expedited options.
6. Will I receive tracking information for my order?
Yes, you will receive an email with tracking details as soon as your order ships.
Returns & Refunds
7. What is your return policy?
We offer a 14-day return window for all eligible items. Return shipping is free, and items must be in unused condition with original packaging.
8. Are sale items refundable?
No, sale items are non-returnable and non-refundable as stated in our Return & Refund Policy.
9. How long does it take to receive my refund?
Refunds are processed within 5–7 business days after we receive and approve the returned item. Funds will be credited to the original payment method.
For full details, visit our Return & Refund Policy.
Products & Support
10. Are your hair tools salon-grade?
Yes, our collection features professional-quality hair dryers, straighteners, and curling tools designed to deliver salon-level results at home.
11. Do your products come with a warranty?
Yes, most of our tools come with a 12-month limited warranty against manufacturing defects. Please contact our support team for warranty claims.
12. How can I contact customer support?
You can reach us at support@lourdeshairbeautysalon.com, and our team will respond within 24–48 hours on business days.
Contact Us
If you have any questions about this Privacy Policy or your data rights, contact us:
Address: 89 Cortlandt St, Tarrytown New York 10591, United States
Email: support@lourdeshairbeautysalon.com
Contact Form: Click Here
Phone: +1 (914) 909-2712
Customer service: Monday to Friday between 9:00 am to 5:00 pm. (GMT -05:00) Eastern Standard Time (New York).