Refund policy
At Lourde’s Hair Beauty Salon, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a 14-day hassle-free return and refund policy to make your shopping experience secure and worry-free through our Secure Checkout.
1. Eligibility for Returns
To qualify for a return, please ensure:
- Your item is returned within 14 days of delivery
- The product is unused, undamaged, and in its original packaging
- Proof of purchase (order number or receipt) is provided Please review our Terms of Service for full eligibility details.
Non-Returnable Items:
- Sale and clearance items
- Gift cards or promotional items
- Items damaged due to customer misuse
2. Free Return Shipping
We cover the cost of return shipping for all eligible items within the United States. For full delivery timelines, visit our Shipping Information.”
- Email support@lourdeshairbeautysalon.com with your order number and reason for return.
- We will provide a prepaid shipping label.
- Pack the item securely and drop it off with the carrier.
3. Refund Process
Once your return is received and inspected, you will receive an email confirmation.
- Refund Timeline: 5–7 business days after approval
- Refund Method: Original payment method only, as outlined in our Billing Terms & Conditions.
- Partial Refunds: May apply for items with minor usage or damage
4. Exchanges
We do not currently offer direct exchanges. To replace an item, return it for a refund and place a new order.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery at support@lourdeshairbeautysalon.com
- Attach clear photos of the issue for faster processing
- We will send a replacement or issue a full refund at no additional cost. Visit our FAQ's for step‑by‑step instructions on reporting damaged items.
6. International Orders
Currently, we ship only within the United States. Returns outside the U.S. are not supported.
Contact Us
If you have any questions about this Return & Refund Policy or your data rights, contact us or see our Privacy Policy.
Address: 89 Cortlandt St, Tarrytown New York 10591, United States
Email: support@lourdeshairbeautysalon.com
Contact Form: Click Here
Phone: +1 (914) 909-2712
Customer service: Monday to Friday between 9:00 am to 5:00 pm. (GMT -05:00) Eastern Standard Time (New York).