Shipping policy

At Lourde’s Hair Beauty Salon, we are committed to providing fast, secure, and reliable shipping for all orders. Below you will find details regarding our shipping process, carriers, and estimated delivery times.

1. Shipping Locations

  • We currently ship within the United States only
  • International shipping is not available at this time

2. Shipping Carriers

We partner with trusted shipping carriers to ensure your package arrives safely:

  • FedEx
  • UPS
  • DHL

3. Shipping Options & Rates

We offer free standard shipping across the USA:

  • Free Shipping (Monday through Friday)

  • No hidden charges or handling fees

4. Shipping Times & Order Cut-off

  • Our team processes orders Monday through Friday.
  • Order cut-off time: 05:00 PM EST (Eastern Standard Time, New York).
    • Orders placed before 05:00 PM EST are processed the same business day.
    • Orders placed after 05:00 PM EST or on weekends/holidays will be processed on the next business day.
  • Orders typically process in 1–2 business days.
  • Delivery timelines:
    • Standard Free Shipping: 5–7 business days after order processing
    • Total Shipping Time (Processing + Delivery): 6–9 business days
  • Delivery times may vary during holidays, weather conditions, or carrier delays.

5. Order Tracking

  • Once your order has shipped, a tracking number will be sent to your email
  • You can track your shipment using the carrier’s website

6. Failed Deliveries and Address Issues

  • Please ensure your shipping address is correct before completing your purchase
  • Orders returned due to an incorrect or incomplete address may incur additional shipping fees for reshipment, Returns of undeliverable packages will follow our Return & Refund Policy.

7. Lost or Damaged Packages

  • If your package is lost or arrives damaged, contact us within 48 hours of delivery, Your data and communication with us are always handled in accordance with our Privacy Policy.
  • We will work with the carrier to resolve the issue and send a replacement if necessary

Contact Us

If you have any questions about this Privacy Policy or your data rights, contact us:

Address: 89 Cortlandt St, Tarrytown New York 10591, United States

Email: support@lourdeshairbeautysalon.com

Contact Form: Click Here

Phone: +1 (914) 909-2712

Customer service: Monday to Friday between 9:00 am to 5:00 pm. (GMT -05:00) Eastern Standard Time (New York).